And according to your screenshots it seems like DLS is not installed properly. I would suggest you to please reinstall the DLS. Follow the below steps :
Uninstall the existing installation
Make sure you’re connected to a high-speed internet preferably wired
Re-Run the installation
PS: If you get the same issue again, then please share the DLS log with us, from this path <DLS Folder>/logs to support@deepcognition.ai. Kindly zip the entire log folder and send it.